TeenFX Online Store

Keep up with the latest teen fashions on TeenFX! Items featured in the TeenFX Online Store are ranked the top teenage products according to surveys and polls on the web site. If you are not able to find the size, color or item you would like to purchase in the TeenFX Online Store please click here and tell us.

The TeenFX Online Store is a secure web site for credit card information. Our customer service is friendly and knowledgeable.If you have any questions please call 914-722-4440.

• How Do I Purchase Products?
  
• Payment Options?
  
• Verisign Security
  
• Shipping & Handling Rates and Options
  
• Do I Have To Pay Tax?
  
• Refunds & Exchanges
  
• Gift Certificates
  
• Request a TeenFX Catalog
  

How Do I Purchase Products?
      First view the items in the TeenFX Online Store. Once you have found an item you would like to purchase, you must click on "Add to Chart" to add the item to your chart. You may add as many items and remove any items from your chart as you wish. Once you have finished shopping, you can click on "Checkout."

Shipping, Billing and Payment information will be required during Checkout.

Payment Options
      TeenFX accepts Master Card, Visa, Discover, American Express, Checks and Money Orders payable to TeenFX.com, Inc. No cash.

You may purchase items:

Online - http://www.TeenFX.com
By Telephone - (914) 722-4440
By Fax - (914) 722-4490
By Mail - TeenFX.com, Inc.
280 N. Central Ave. Ste. 20
Hartsdale, NY 10530
U.S.A.

If you have any questions about payment methods, please call TeenFX at 914-722-4440.

Verisign Security
      The TeenFX payment terminal and payment information is secured by Verisign. Your payment information is safe with Verisign.

Shipping & Handling Rates and Options

FedEx 3-7 days / USPS

$24.99 and under		$6.99
$25.00 - $49.99		$8.99
$50.00 - $74.99		$10.99
$75.00 - $99.99		$11.99
$100.00 - $149.99		$12.99
$150.00 and over		$15.99
FedEx 2 day:		+ $12.00
FedEx overnight 3pm:		+ $25.00
For AK, HI and PR		+ $10

TeenFX has the right to use USPS or FedEx for shipments.
TeenFX is not responsible for unusual shipping circumstances such as weather that may delay delivery.
Some packages may require a signature upon delivery.

All orders must be placed before 3pm EST for same day shipping. For example, if you place an order on Monday after 3pm EST for Overnight Delivery, the order will arrive on Wedesday.

A processing delay may occur if there is a billing address and/or Credit Card error, or if the delivery address is not the same as the billing address. TeenFX will call to verifiy any incorrect information.

Do I Have To Pay Tax?
      If the delivery is in New York State, sales tax is required.

Refunds & Exchanges

If you need to return an item TeenFX will give you a refund, credit your account, or exchange the item. You are required to pay for the return shipping & handling costs.

All return items must meet the following requirements:

• You must read the following requirements and read and print the Return & Exchange Form.
• You must return the items within 30 days of the ship date
• A copy of your Invoice and your completed Return & Exchange form with return number must be included with the package
• The Shipping & Handling and Wrapping costs in your order are not refundable.
• The tag(s) must still be attached to the item
• Clothing must not be returned worn, stained, damaged, washed or altered by the consumer
• For exchange orders you are responsible for Shipping & Handling cost to ship the exchange item to you.
• Defective jeans must be returned to TeenFX within 30 days of the order ship date for exchange only.
• Exchange items are required to pay Shipping & Handling to and from TeenFX.
• TeenFX is not responsible to lost return items in the mail
• There are no Returns on International Orders

Please follow the return shipping directions mentioned on your Packing Slip. Please allow up to approximately 4 weeks for processing your returned item.

Gift Certificates
      TeenFX issues the following Gift Certificates amounts: $15, $25, $35, $45, $75, $100, $150, and $250. The gift certificates are valid for a 1-year period and can be used for any available items displayed in the TeenFX Catalog and web site. There is no shipping fee.

The following information is required when ordering a Gift Certificate:

Gift Certificate Amount:
Billing Address:
Shipping Address:

TeenFX Gift Certificate For:
TeenFX Gift Certificate From:
Message (max 10 words):

You may submit comments and suggestions below regarding our Guarantee, Purchase Status, Ordering, etc.

Request a TeenFX Catalog